FAQs

Does your upholstery show claw marks?

Yes. Our microfiber upholstery fabrics have tiny fibers that stick up from the base of the fabric called "pile" that when brushed against the weave of the fabric will appear darker ...

Differences between Aatos and Marko

In regards to differences between Aatos and Marko, Marko will be more plush and softer than Aatos as it has a feather blend wrap for the seat cushions, and also has back and side c ...

Are the seats Velcroed to the base of the couch?

Vel·cro /ˈvelˌkrō/ noun TRADEMARK a fastener for clothes or other items, consisting of two strip ...

Auberge Designs Warranty

Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of purchase. Although our fabrics are durable and pet-frien ...

Feathers poking through cushions

Feathers poking through cushions is indeed a natural occurrence, particularly with down or feather-filled cushions. These fillings are known for their softness and ability to trap ...

Damaged or Defective Items

SUBJECT: The Item or Product has dents, damage or Product Issue Claims must be filed within 24 hours of delivery to be eligible for a claim. To process this concern or issue ...

Payment Options

We have two options for payments Pay in full on checkout or Finance over 6, 12, or 18 months with Affirm option on checkout -Affirm charges interest, and the amount of interest ...

Are the Fabric Material we use is VEGAN-Friendly?

Our microfiber fabrics are 100% polyester, so these would be vegan. However, our made to order items has feathers, so those wouldn't be vegan.To verify whether the Model is NOT VE ...

What is the Most Scratch Resistant Fabric we can Offer?

We can offer our premium fabric which is the Low-Pile Microfiber. Although all of our fabrics are scratch resistant if pet's claws are maintained - read further. Take Note: materi ...

Distributor caller interested in selling products

Please ask caller to kindly send us any supporting material or proposal to info@aubergedesigns.com, and if there is interest, our team will get in touch with them at our earliest c ...

Are the cushions reversible?

(Reversible cushions means with different fabrics on each side) For in-stock products, only the Hanko model has a reversible cushion. The long cushion for the chaise is flippable ...

Do we use feather or Foam in our Sofa?

All of our in-stock debossed microfiber sofas do not have feathers. It has high-density foam which means they are a bit on the firmer side to start, but they will soften a bit to a ...

Do You have Sofa Beds?

We have some sofa bed options within our made-to-order program; these models aren't listed on our site but are available in our made-to-order program in any of our made-to-order fa ...

Customer request to Match the Sale Price and refund the difference

If the order has been shipped: VR team creates a ticket, and requests caller to email our back office with the request and details at info@aubergedesigns.com NOTE: The p ...

The customer received a wrong item/Item has Missing Piece

What we need to advise is the following: 1. We will create a new shipment for the missing piece or a new shipment for the Item 2. We will schedule a pickup for the wrong item (un ...

Sample Swatches/Fabric

Advice the customer to order it through our website - https://aubergedesigns.com/collections/color-swatches Swatch purchases are refundable upon completing a purchase of a sofa, ...

Is there anything we can do if the Payment Declined?

Unfortunately, payment is processed directly by Shopify which uses a Stripe payment processor. There are no settings on our end that can be changed when it comes to accepted or dec ...

Discount code

Simply subscribe to our email marketing popup on our website. If you have not received the discount code after signing up then please provide your email address and our team will e ...

Product Availability

We base product availability on the website. If the customer wants to be notified when a certain model becomes available then advise the following, kindly go to the website and se ...

How does microfiber compare to leather when it comes to pet hair not clinging to the fabric?

The debossed texture reduces the surface area to which hair clings and allows you to vacuum or brush off the sofa with ease. ...

What is the weight capacity of the Sofa?

Please note each item varies and it is shared in specifications on website Typically each seat cushion area has a rated weight capacity of 250lbs per seat. Therefore a 2 seater s ...

How difficult would cat spray and odour be to remove from your products?

Our microfiber material would likely retain odors even more than leather if the urine was left to settle since it would eventually soak into the fabric, making it very difficult ...

Does Auberge Designs have a showroom?

Yes, we have a showroom, but it is exclusively for custom-made orders. All items that are available for custom order are displayed in the showroom. However, regular items are not ...

How can I know the firmness or how comfortable the couch is ?

Unfortunately, we don't have a great answer to this. We have considered making cushions available for customers, but it's not the same without the sofa underside support and sinuou ...

is it possible to order the covers separately as I would like to have a spare set?

Unfortunately, no we don't currently have spare covers available.

Can I change the size of my product?

With our Made to-Order products, most models have many different configuration options available, and these can be finished in the fabric or covering of your choosing. Unfortunatel ...

what kind of material was used in the legs of the sofa?

Most of the wooden sofa legs are rubber wood.Only the Kemi sofa has a solid eucalyptus frame and legsHanko has chrome-plated steel legsAren sofa has a black powder coated steel leg ...

Are there other fabrics available than what is shown on your website

Yes, our manufacturers have dozens of additional fabric options available. If you are looking for something in particular then we can note it down and our back office support will ...

Modifying or Cancelling Order

You can cancel an order and receive a full refund or modify it up to three business days prior to shipping. You would be responsible for the outbound and return shipping costs if y ...

Where are your products manufactured?

All of our made-to-order products are manufactured in Canada. Our regular in-stock products are made in China with European upholstery.

What is your return and exchange policy?

We want you to be completely happy with your purchase which is why we offer a 30 Day Satisfaction Guarantee. We accept returns or exchanges on stock products up to 30 days after de ...

What if I receive my item defective or damaged?

If order arrives damaged in any way, kindly email us with your order number and a photo of the item’s condition. If you are aware of how the damage occurred (ex. by the deliv ...

Are all sofa covers removable?

No, only sofas with loose cushions or pillows have removable covers.

Can I place an order with you?

We encourage our customers to make purchases on our website to ensure a secure transaction; Unfortunately our team cannot process credit cards over the phone. We can verify the pr ...

What are some selling points for Auberge designs?

Pet-friendly, durable fabrics. But remember, Products are not pet-proof. They are pet-resistant, scratch resistant (-Our premium microfiber fabric has ultrafine synthetic fibres ...

Where is Auberge Designs located?

Auberge Designs is based out of Toronto - While we do not have a physical store for our regular items, we do have a showroom specifically for custom-made furniture. Auberge Designs ...

Care Instructions/How do I care for my products?

Can i purchase a custom item with debossed microfiber fabric?

The answer is YES.Take note: Please be reminded that regular items are available only with debossed microfiber. But now custom orders or made-to-order items can be produced with th ...

Process for a return

Once the order has been confirmed as eligible for return and was delivered via GoBolt, the next steps will follow the same process as the original delivery. We will send a booking ...

Tax exempt Card.

To use your tax-exempt card, you would need to first create a free account on our site by navigating to the bottom of our homepage and selecting Login/Register, and then send us y ...

Return Fee

The 15% return fee would apply to the items being returned. If the total order is returned then it's 15% of the order value including taxes and shipping. If only part of the order ...