What we need to advise is the following:
1. We will create a new shipment for the missing piece or a new shipment for the Item
2. We will schedule a pickup for the wrong item (unfortunately, this does require a separate pickup from the delivery as these are different teams that handle returns)
Kindly Note: The box must be in good condition because we do not accept returns and exchanges without the original packaging in good condition.
Create a ticket in Noysi tag Jeffrey and Bena - include order number, full name and address and the concern if it's a missing piece or a wrong item.