We encourage our customers to make purchases on our website to ensure a secure transaction; Unfortunately our team cannot process credit cards over the phone.
We can verify the product is in stock or when it will be back in stock. - this will help to avoid expectations of immediate delivery because they live in the standard delivery area.
But in the case that item shows available on the website, but the order is still “unfulfilled” and out of stock on Gobolt, just inform the customer that we need to verify or confirm with the manufacturer. Get their contact details and create a task for Jeffrey and Bena.