Shipping and Delivery

  1. Overview
  2. Shipping and Delivery

ETA (Shipping Times | Lead times)

For Sample Swatches: 2-3 Business Days Made-to-Order Items(including sofa beds): lead times 2-3 months In-Stock Items - Approximately 1-2 weeks

Enhanced Threshold Delivery

If the customer lives within our Standard Service Area and selects Free Shipping at checkout, they will receive an email where they can schedule their delivery on the day of their ...

Threshold Deliver​​​​​​​y

If they live within our Extended Service Area, deliveries are made Mon-Fri 8 am-5 pm. They can be tracked using the provided tracking number, including your estimated delivery ...

White Glove Delivery

White Glove Delivery Service is available within our Standard Service Area for a flat rate of $199 and can be selected at checkout. If they have selected our White Glove Service, ...

Service Areas

Standard Service Area For customers living in Toronto, Montreal, Ottawa, Vancouver, and surrounding areas, we offer free scheduled Enhanced Threshold Delivery or White ...

Steps and Process when customer received a wrong item/Item has Missing Piece

What we need to advise is the following: 1. We will create a new shipment for the missing piece 2. We will schedule ...

Missed Delivery

If the customer is unavailable on the scheduled delivery date and the delivery cannot be completed, a re-delivery fee will apply. Steps to follow:1. Collect the customer's informa ...

Do We Offer FREE Delivery?

Customers living within our enhanced service area qualify for free shipping (white glove upgrade always available). To determine whether caller is in enhanced area or extended area ...

Do we have a pick up Option ?

Unfortunately, no, we only make Shipments but a request can be made. If the customer lives in our standard service area then we can offer a free schedule delivery.

Holding Shipment | what If I cant schedule my delivery 90 days out?

We offer our customers the option to hold shipments for up to 30 days at no extra charge. For customers located within our Standard Service Area, simply schedule your delivery us ...

Do you ship internationally?

Currently, we only ship within Canada.

Refused/Cancelled Delivery

In the event, that a delivery is refused and re-delivery needs to be made, the customer will be responsible for all incurred costs of storage and re-delivery charged by the carrier ...