What we need to advise is the following:
1. We will create a new shipment for the missing piece
2. We will schedule a pickup for the wrong item (unfortunately, this does require a separate pickup from the delivery as these are different teams that handle returns)
3. We will request GoBolt to credit us for both the re-delivery and return pickup
Create a ticket in Noysi tag Jeffrey and Bena - provide the order number, full name and address and the concern if it's a missing piece or a wrong item.