If they live within our Extended Service Area, deliveries are made Mon-Fri 8 am-5 pm. They can be tracked using the provided tracking number, including your estimated delivery day. Kindly note our carriers do not call before arriving at your location.
Threshold delivery includes your item(s) being brought to the first dry area, such as a covered porch (maximum 6 stairs), garage, or lobby/service area of a high-rise building.
Note: Our carriers cannot bring items into their home (except a garage) or up an elevator to your unit. We recommend having two people available on your delivery day to move your items inside.